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faq

FAQs

Frequenlty Asked Questions

Have questions? We’re here to help.

  • Q : What should I do if I receive damaged goods?
    A :Please provide photos and videos of the package and damage within 7 days after receiving the goods. We will evaluate the situation and provide an appropriate solution.
  • Q : Do you supply spare parts?
    A :Yes. We provide original spare parts for all our skid-mounted equipment, including new orders and after-sales replacement needs.
  • Q : Can I visit your factory?
    A :Factory visits are welcome. Please inform us in advance so we can arrange the reception schedule.
  • Q : What is your warranty policy?
    A :We provide a standard 12-month warranty from the date of shipment. The warranty covers manufacturing defects but excludes improper operation, normal wear and tear, and man-made damage.
  • Q : Do you provide installation guidance?
    A :Yes. We provide detailed installation manuals, operation videos, and remote technical guidance. Overseas on-site service can be discussed separately.
  • Q : What certificates do your products have?
    A :Our products comply with international industry standards. Relevant certification documents can be provided upon request.