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faq

FAQs

Frequenlty Asked Questions

Have questions? We’re here to help.

  • Q : Can I visit your factory?
    A: Warmly welcome you to visit our factory. Please inform us in advance to arrange the factory tour.
  • Q : What should I do if I receive damaged goods?
    A: Please take photos and videos of damaged goods before signing the bill of lading. We will evaluate and provide solutions quickly.
  • Q : Do you supply spare parts?
    A: Yes, we can supply all matching spare parts for long-term after-sales support.
  • Q : What is your warranty policy?
    A: 12 months warranty after shipment. We provide free spare parts for quality problems within warranty period.
  • Q : Do you provide installation guidance?
    A: Yes. We supply detailed installation manuals and video guidance. Remote technical support is available.
  • Q : What certificates do your products have?
    A: We can provide ISO, CE and other related documents for customs clearance and local inspection.